# Dealing with duplicates

**URL:** <https://community.funraise.org/t/dealing-with-duplicates/121>\
**Category:** Product Questions\
**Created:** [May 9, 2023, 2:17pm UTC](https://community.funraise.org/t/dealing-with-duplicates/121 "2023-05-09T14:17:26Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![quinn](https://avatars.discourse-cdn.com/v4/letter/q/51bf81/32.png) [@quinn](https://community.funraise.org/u/quinn)\
**Post date:** [May 9, 2023, 2:17pm UTC](https://community.funraise.org/t/dealing-with-duplicates/121/1 "2023-05-09T14:17:27Z")

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Anyone have a solid process for dealing with duplicates? When we run a big campaign we often have many duplicate accounts being created because a supporter chooses to use a different or new email address. It becomes really tedious to check each donor/donation one by one. Curious if anyone has figured out a better way to resolve possible duplicates. Thanks in advance!

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**Author:** ![tony](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.funraise.org/tony/32/6_2.png) [@tony](https://community.funraise.org/u/tony)\
**Post date:** [May 11, 2023, 3:45pm UTC](https://community.funraise.org/t/dealing-with-duplicates/121/2 "2023-05-11T15:45:46Z")

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Hi @quinn 👋

The best way to handle duplicate Supporters is to merge them. This article at our knowledge base discusses this topic: [https://help.funraise.io/en/articles/1971286-merge-duplicate-supporters](https://help.funraise.io/en/articles/1971286-merge-duplicate-supporters)

I’ll also share your feedback with our product team. Thanks!

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**Author:** ![quinn](https://avatars.discourse-cdn.com/v4/letter/q/51bf81/32.png) [@quinn](https://community.funraise.org/u/quinn)\
**Post date:** [May 11, 2023, 4:00pm UTC](https://community.funraise.org/t/dealing-with-duplicates/121/3 "2023-05-11T16:00:50Z")

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Hey Tony, just to clarify I’m looking for advice on the step before merging! The actual process of identifying a duplicate supporter. Thanks!

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**Author:** ![tony](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.funraise.org/tony/32/6_2.png) [@tony](https://community.funraise.org/u/tony)\
**Post date:** [May 11, 2023, 4:43pm UTC](https://community.funraise.org/t/dealing-with-duplicates/121/4 "2023-05-11T16:43:34Z")

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Got it! Thanks for clarifying. At this time, Funraise does not have a tool to identify potential duplicates, but I’ve shared this request with our product team.

If anyone in the community has any workarounds, please share 🙂

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**Author:** ![cecilhr](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@cecilhr](https://community.funraise.org/u/cecilhr)\
**Post date:** [May 16, 2023, 3:03pm UTC](https://community.funraise.org/t/dealing-with-duplicates/121/5 "2023-05-16T15:03:05Z")

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I agree that this is very important. I was under the impression based on the sales calls that Funraise has duplicate management, but it does not. I really hope this is something that you do very soon because data gets very messy very quickly without a good way to remove duplicates. EveryAction has a very good duplicate management option, so I suggest taking a look at that. We need something that suggests two records may be a duplicate by looking at similar names, periods in gmail addresses, etc. and allows the administrator to determine if it is indeed a duplicate and if to merge or not.

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**Author:** ![tony](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.funraise.org/tony/32/6_2.png) [@tony](https://community.funraise.org/u/tony)\
**Post date:** [May 16, 2023, 4:30pm UTC](https://community.funraise.org/t/dealing-with-duplicates/121/6 "2023-05-16T16:30:27Z")

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Hello @cecilhr, thanks for this additional feedback, I’ve shared it with our product team!

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**Author:** ![jessicasteir](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@jessicasteir](https://community.funraise.org/u/jessicasteir)\
**Post date:** [March 28, 2025, 9:24pm UTC](https://community.funraise.org/t/dealing-with-duplicates/121/7 "2025-03-28T21:24:33Z")

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Has there been any update here? To identify duplicates so that they can be merged this way?
